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FAQ

Orders are processed and shipped within 5-7 business days in our warehouse, unless otherwise noted in the product description, or if there is a pre-order item in your purchase. Estimated delivery times apply after your order leaves our warehouse and depends on the shipping method you selected. We will email you tracking information once your order has shipped.

Orders received over the weekend and on holidays will be processed the following business day. We will notify you if any item cannot be shipped within 30 days and you will be given the option to cancel your order.

Items are sent by USPS (United States Postal Service) or UPS (United Parcel Service).

Domestic orders typically take 2-7 days to be delivered.

Shipment of international orders typically take 7-21 days to be delivered. International shipments may be held by your local Customs Authority for an additional 7-14 days depending on the customs laws in your country. Therefore, it is best to allow 4-6 weeks for international delivery.

You will receive an email with tracking information once your order has left our warehouse. Please allow 48 hours for the tracking information to update on your package. Clicking on the tracking number in the email will direct you to a tracking page. If this does not work, you may need to copy and paste the tracking number from the email into the appropriate shipping service.

If your order is sent via USPS, the tracking number will begin with a 9 and is 22 digits long.

Orders sent via UPS have tracking numbers that typically start with 1Z and are 18 characters long.

We will accept unwashed/unworn/unopened merchandise for return within 10 days delivery of your order per USPS & UPS tracking information. The return date will be determined by the postmark on the returned package.

We cannot accept returns on the following items:

- Any apparel item that has any obvious signs of use, such as damage when opening the packaging, or smelling like it has been washed or worn.

- Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error.

WE DO NOT ALLOW EXCHANGES.

All orders returned will be refunded upon receipt and verification of approved return. Feel free to re-purchase the item(s) again once the funds have been returned to your account or at any given time.

Please allow 1-2 weeks for returns and exchanges to be processed. When your order has been refunded, it may take between 3-7 business days for the money to appear back in your account.

We are unable to change your order after it has been placed. If you wish to change your order, it will be processed as a cancellation and a refund will be issued for the entire order. You will then be able to place a new order for the correct merchandise.

To cancel an order,  CONTACT CUSTOMER SERVICE AT info@shopacefamily.com no later than 24 hours after purchase.

We are unable to change or cancel an order once it has been shipped.

When your order has been refunded, it may take between 3-10 business days for the money to appear back in your account.

A pre-order item is one which is available for sale, but has not yet been released. The release date of a pre-order item will be shown in the product's description, and the item will ship on or shortly after this release date. Although the item will be shipped at a later date, pre-orders are charged at time of purchase.

You will be notified if an item's release date has been changed. You will be given the choice to cancel your order, if you do not want to wait for the new release date.

If you ordered available items together with a pre-order item, then your entire order will be shipped on the pre-order's release date.

Shipping costs are determined by the weight, shipping method, and delivery address of your order. You will see your total shipping costs at checkout before you are asked to provide your payment information.

Please note that addresses outside the United States may have additional handling fees. You are responsible for any and all import taxes, tariffs, and duties which may be levied by your Customs or Government or other authority upon any parcel we send to you.

Customers receiving their order at an address outside of the United States are responsible for paying applicable sales tax, duties, and customs charges. We are not responsible for any customs charges or fees. If fees are not paid, your order may be sent back to us, or continued to be held by the Customs or Government or other authority in the country of deliverance.

Please check your Spam/Junk folder. If it's not in any of your folders, please CONTACT CUSTOMER SERVICE AT info@shopacefamily.com and we'll help figure out the problem. It is possible you may have entered your email address incorrectly.

Wash Instructions:

- Wash with similar colors.

- Use cold water settings.

- Tumble dry with low temperatures or hang to air dry.